Institute for Innovation and Improvement (i3), Waitematā DHB
Design for Health: Healthcare design from within
Jay O’Brien from the Institute for Innovation and Improvement at Waitematā District Health Board gave us a diversity of examples of how we can “listen” to people. Three questions guide his work – What matters to you? What are we doing well? What can we do better?
Jarrard is an anthropologist with a passion for putting people’s experience at the heart of health design. His role in the Institute for Innovation + Improvement is to encourage human-centred design thinking so that all of their work is centred on the needs of staff, patients and the community. Jarrard is also completing his PhD looking at Māori experiences of hospital care.